48-Hour Refund or Replacement Policy

*48-Hour Refund or Replacement Policy for Flowers Delivered*

At Amber Rose Floral Design, we strive to provide our customers with the highest quality products and services. We understand that sometimes issues may arise with the flowers delivered to our valued customers. In order to ensure customer satisfaction and address any quality concerns promptly, we have established the following refund or replacement policy: 

1. Eligibility: Customers who have received flowers from Amber Rose Floral Design and are dissatisfied with the quality of the product are eligible to request a refund or replacement within 48 hours of the delivery date.

2. Quality Issues: Quality issues that may be eligible for a refund or replacement include but are not limited to: - Wilting or browning flowers upon delivery. - Damaged or broken stems. - Incorrect arrangement or missing items.

3. How to Request a Refund or Replacement: Customers must contact our customer service team within 48 hours of the delivery date to request a refund or replacement due to quality issues. Customers can reach our customer service team via phone at 508-636-2065 or email at amberrosefloraldesign@gmail.com.

4. Verification Process: Upon receiving a refund or replacement request, our customer service team will work with the customer to verify the quality issue. This may involve requesting photos of the flowers in question or arranging for the return of the product.

5. Refund or Replacement Options: Based on the nature of the quality issue, customers may choose between the following options: - Full refund to the original payment method. - Replacement of the flowers with a new arrangement of equal value.

6. Timeframe for Resolution: We aim to process all refund or replacement requests within 48 hours of receiving the customer's initial request. Customers will be notified of the outcome of their request promptly.

7. Exceptional Circumstances: In certain exceptional circumstances, such as extreme weather conditions or unforeseen delivery issues, we may extend the 48-hour policy at our discretion. We will communicate any extensions to affected customers.

8. Customer Satisfaction Guarantee: At Amber Rose Floral Design, we are committed to ensuring the satisfaction of our customers. If you are not completely satisfied with the products or services provided, please do not hesitate to contact us so we can make it right. This 48-Hour Refund or Replacement Policy for Flowers Delivered is effective immediately and applies to all flower orders placed with Amber Rose Floral Design. We appreciate your trust in us and look forward to serving you with the highest quality flowers and customer service. Thank you for choosing Amber Rose Floral Design!